Solutions

Innovation meets expertise in every piece of Kӧrber converting, packaging, and folding equipment, for the tissue business. Industry-leading technologies and the support teams to maximize their efficiencies, help our partners keep pace with emerging trends, overcome challenges, and redefine the future of tissue with effective, efficient solutions that do the same.

Overview solutions

Equipment Showcase

The place to find quick delivery tissue converting, packaging, and folded equipment solutions that combine advanced technologies and expert support.

Select4U

The marketplace for trusted pre-owned converting and packaging machines, chosen by our industry experts and ready to provide fast restarts in plants worldwide.

Roll

Whether upgrading equipment or adding rolled tissue products to your line to meet demand, the partnership you choose is as important as the machinery. Körber is the trusted name in tissue manufacturing innovation. Our rewinders/winders, log saws, and advanced, custom technologies are designed to solve even the toughest production challenges while enhancing operational efficiency, productivity, and profitability.

Overview Roll solutions

Away from Home (AFH)

Fold

Fold napkins and interfold products continue to gain global popularity and dominate brand expansion. Trusted suppliers are finding it practical and profitable to add Körber converting and packaging equipment that makes it possible to offer folded product services that meet current and anticipated needs.

Overview Fold solutions

Customer Service

Helping our partners succeed doesn’t end at the production line. We proactively lean into training, technical support, data analysis, spare parts provision, and other value-added services that make our equipment, technologies, and relationships more effective and efficient.

Overview Customer Service solutions

Digital Tissue™

Digital Tissue™ smart services and technical solutions combine the potential of Big Data with our field-proven technical expertise to help our partners realize maximum productivity and profitability. Our industry-leading technologies are reshaping the business models behind how tissue manufacturers go to market.

Overview Digital Tissue™ solutions

Customer Product Development

Kӧrber is dedicated to helping our partners strategically develop innovative products that disrupt existing channels, open new markets, and create competitive differentiation. Our tissue expertise and forward-thinking technologies in design, analysis, prototyping, and embossing address current challenges and prepare our partners for sustained future success.

Overview Customer Product Development solutions

Configurable Lines: Converting
Language:
Robotic hand entering orders on computer touch screen

Spares on-line makes parts ordering easy and cost effective for tissue manufacturers

23.04.2021 | Alessandra Agnello | 3 min read Topics |

For many manufacturers, anticipating and fulfilling the need for spare parts can be a challenge. Sometimes it’s a matter of a break or defect that creates an emergency situation. Other times, the  availability of someone on the purchasing team to place spare parts orders falls outside the customer service hours of a supplier or the internal order entry process is cumbersome.

Even properly submitted spare parts orders can create confusion as supplier tracking is insufficient or inaccessible to tissue manufacturers . The guesswork involved in determining when parts may arrive at a facility and if the quantities will be correct and sufficient to complete a work order can be frustrating. It could also cause undue downtime and unnecessary expense if rush orders are incurred to maintain capacity and keep production on schedule.

Finding an easy, accessible way to overcome these obstacles wasn’t easy — or even possible — for many tissue manufacturers. Conventional spare parts ordering and updates on shipment requests were the only means available until Kӧrber introduced Spares on-line.

What is Spares on-line?

Spares on-line  is a 24/7 web shop where Kӧrber customers can order spare parts and check order status in real time, with or without live customer support.

Spares on-line is valuable because it virtually eliminates the barriers between need and solution. Almost every part a tissue manufacturer could require is available through the web shop in a timely fashion. Warehouse availability is visible in real time to purchasers, as is other critical information such as price, delivery date, and certain part specifications.

To a lesser degree, technicians are able to access key information to create spare parts lists and prepare orders, but they cannot review pricing data or other information that could be sensitive. This flexibility makes Spares on-line among the most responsive on-line order fulfillment centers available.

Simplified ordering with Quickshop

A major stumbling black for large manufacturers is the duplication of work that spare parts ordering often requires. There is the initial entry into the ERP system, followed by an interaction with the supplier either electronically or over the phone. Similarly, smaller manufacturers can be intimidated by on-line ordering formats and ultimately slowed by choosing person-to-person ordering.

The time inefficiencies created by either scenario adds up. It is also avoidable. For large manufacturers, Spares on-line offers a Quickshop technology extension. Quickshop is an interface between their ERP system and the webshop that speeds up order entry for customers without the need for customization.

Further, smaller manufacturers have the option to explore Quickshop or continue with ordering in-person through the inside sales team — either of which is readily available to them through Spares on-line.

The purpose and passion of the Kӧrber innovation is to earn the trust of our customers. That means being responsive and seamless in whatever format best fits their needs, whenever they need it. With Spares on-line, there are no geographical or time zone limitations. Customers can log in anytime, from anywhere on the planet.

Tracking orders and costs

A major benefit of Spares on-line is the visibility it provides to Kӧrber customers. Information pertaining to all of their orders, shipments, invoices, and histories is always readily available.

Knowing exactly what an order entails and when it will arrive is a level of transparency that Kӧrber customers have come to rely upon in keeping their production schedules on time and on budget.

Spares on-line also helps customers prepare for upcoming activities such as maintenance in an equally visible and accessible way. The Spares on-line “wish list” allows individuals or teams to compile spare parts information and availability for future projects, as well as determine how to handle future ordering. Just like data for in-process orders, all “wish list” items are constantly updated so availability, pricing, and deliverability are accurate throughout any given time frame.

Cost management is central to the value of Spares on-line. There is the element of knowing exacts costs in real time, but there is also immediate savings offered by using the web shop. Spares on-line customers are given an extra discount on orders, which quickly adds up to substantial savings over the course of a year.

The future of Spares on-line

Given the customer feedback surrounding Spares on-line, the web shop is a much-needed innovation that translates to saving significant amounts of time and money. The recent Quickshop upgrade has only added value to the experience, and further aligns Kӧrber with tissue manufacturers seeking competitive advantages.

Currently, a CMMS interface based on Quickshop technology is being developed and piloted with a few Kӧrber customers. The tool allows maintenance teams, operators, and technicians to identify, order, and track spare parts for emergency, ongoing, or upcoming activities.

Interconnectivity with the web shop is another point of contact that saves customers time and money through collaboration and technology. While not currently released, the CMMS interface is another example of how Kӧrber thought leadership continues to change the way the tissue industry is evolving.

Spares on-line is just one example of how Kӧrber helps its customers remain competitive and productive. Connect with the Kӧrber team to learn more about the advantages of the web shop and other Kӧrber innovations.

 

 

Alessandra Agnello

Written by Alessandra Agnello

Alessandra Agnello is Customer Portal and Webshop Specialist for Körber. She has over 5 years of experience with the company and has held key roles in marketing and customer service.

Subscribe to our blog!

Get the latest news direct from Körber!

Other Spares Articles