As the world deals with the effects – and potential effects – of the COVID-19 virus, we want to assure you about issues that are of concern to us all.
First and foremost, know that Fabio Perini and the Körber Tissue companies are taking all steps necessary to help protect the health and wellness of our entire organization, of our employees’ families, and of our communities as a whole. We have been very clear in our direction that we all must do what’s necessary to stop the spread of this disease and protect one another.
In addition, we want to assure our customers that we are fully able to continue providing you with the products and services you need to continue operations – and continue serving the needs of your customers:
- We continue to provide technical support to any customer needing our help to maintain their equipment.
- Our Experts Online team can provide support through:
- Team Viewer, an augmented reality solution that allows our experts to see your machinery remotely to assess and troubleshoot issues and then guide you to appropriate solutions.
- MGuard, which provides a direct data connection to PLC, Drives, HMI and Robox (this must be installed on-site, however).
- The Tissue Performance Center can provide remote service that will monitor production-line health in real time, proactively inform you of impending failures or malfunctions, and connect you to our Expert Online team to identify improvement solutions.
- Through our Spares Online webshop, Fabio Perini has a large inventory of spare parts available and ready to ship if and when you need them. We also have some spares for non-Fabio Perini converting equipment and are able to assist customers that have such a need.
- We also have a wide range of equipment available and ready to install. Many customers are seeing dramatic increases in demand for their products and may need to add additional lines to their facilities, and we are able to fulfill this need
Don’t hesitate to reach out if we can help you during this very challenging time – you can count on us today and in the future.