For many manufacturers, anticipating and fulfilling the need for spare parts can be a challenge. Sometimes it’s a matter of a break or defect that creates an emergency situation. Other times, the availability of someone on the purchasing team to place spare parts orders falls outside the customer service hours of a supplier or the internal order entry process is cumbersome.
Even properly submitted spare parts orders can create confusion as supplier tracking is insufficient or inaccessible to tissue manufacturers . The guesswork involved in determining when parts may arrive at a facility and if the quantities will be correct and sufficient to complete a work order can be frustrating. It could also cause undue downtime and unnecessary expense if rush orders are incurred to maintain capacity and keep production on schedule.
