The Körber Ecosystem is a revolutionary approach aimed at integrating all technologies that make up a tissue production environment. Of those technologies, after-sale support plays an important role in shaping the overall tissue customer experience.
A customer service portal has been available to Körber tissue converting and packaging customers since 2015, making services available after the sale to customers with related installed bases. However, recent customer survey feedback pointed to a desire for even broader post-sale online support, collaboration, and interactivity with Körber.
To meet customer needs and expectations as well as align the technology with Körber Ecosystem goals, the Körber Customer Service Portal has undergone some exciting changes.